How can we help?

Subscription FAQs
When will my subscription ship?

We process your subscription order the next business day that we are open.

*The Black Label is an exception and goes out the first Thursday of the month.

How do I cancel my subscription?
  • Log in to your subscription account 
  • Click on the settings tab on the left side of your screen
  • Scroll to the bottom of the page and click on Cancel Subscription
How do I pause my automatic ordering through my smart scale?
  • Log in to your subscription account 
  • Click on the Settings tab on the left side of your screen
  • Scroll to the bottom of the page and click on Pause AutomaticRe-ordering
How do I switch to a scale based subscription?
  • Log in to your subscription account
  • On the home page of the portal, scroll down to the Frequency section 
  • Select Deliver based on your usage
How do I skip my upcoming order?
  • Log in to your subscription account
  • On the home page of the portal, scroll down to the Frequency section
  • Click the skip button under Next Reorder Date
I would like my coffee sooner - what do I do? 
  • We are updating this feature as we speak! In the meantime, shoot an email to subscriptions@blackwhiteroasters.com
I need my coffee ground, where can I request that?

Please reach out to subscriptions@blackwhiteroasters.com and include your brew method at home

How do I change the size of my subscription bag?
  • Log in to your subscription account
  • On the home page of your subscription portal look at the left side of the screen to see a box with Product Preference right above it
  • Click on update beside your product preference 
  • This will take you to a page with all of our subscription compatible coffees
  • Click on the coffee product that you want, be sure to select the updated bag size as well
  • Click set subscription default
How do I add on a one time product to my upcoming subscription?
  • Log in to your subscription account
  • On the home page of your subscription portal look at the right side of the screen to see a box with Product Preference right above it
  • Click on update beside your product preference 
  • This will take you to a page with all of our subscription compatible coffees
  • Click on the product that you want to add as a one off 
  • On the product page you will see 3 options 
  • Set as default 
  • Add to queue 
  • Buy this one off 
  • Select the one off option and this coffee will be shipped with your next subscription order
I cannot access my subscription, who do I talk to about this?

Please reach out to subscriptions@blackwhiteroasters.com
How do I update my payment method?
  • Log in to your subscription account 
  • Click on the Settings tab on the left side of your screen
  • Scroll to the Billing Details section and click on Edit 
  • Plug in your new card information and click save
How do I update my shipping address?
  • Log in to your subscription account
  • Click on the Settings tab on the left side of the screen
  • At the top of this page you will see your shipping address in a box and Edit out to the right
  • Click Edit, input the new address, and then click save
Can I use a gift card for my subscription?
  • Unfortunately, the subscription payment method needs to be something that can be charged continuously meaning that a gift card cannot be used to pay for a subscription