How can we help?

Subscription FAQs

When will my subscription ship?

We process your subscription order the next business day that we are open.

*The Black Label is an exception and goes out the first Thursday of the month.

How do I cancel my subscription?

How do I switch to a scale based subscription?

How do I skip my upcoming order?

I would like my coffee sooner - what do I do?

Log in to your subscription account
Click on the Orders tab on the left hand of the screen
Click on your upcoming order
Under the Product section you should see a button that says Change Fulfillment Date
Enter your new preferred fulfillment date and click Choose date

I need my coffee ground, where can I request that?

Please reach out to subscriptions@blackwhiteroasters.com and include your brew method at home

How do I change the size of my subscription bag?

Log in to your subscription account
On the home page of your subscription portal look at the left side of the screen to see a box with Product Preference right above it
Click on update beside your product preference
This will take you to a page with all of our subscription compatible coffees
Click on the coffee product that you want, be sure to select the updated bag size as well
Click set subscription default

How do I add on a one time product to my upcoming subscription?

Log in to your subscription account
On the home page of your subscription portal look at the right side of the screen to see a box with Product Preference right above it
Click on update beside your product preference
This will take you to a page with all of our subscription compatible coffees
Click on the product that you want to add as a one off
On the product page you will see 3 options
Set as default
Add to queue
Buy this one off
Select the one off option and this coffee will be shipped with your next subscription order

I cannot access my subscription, who do I talk to about this?

How do I update my payment method?

How do I update my shipping address?

Log in to your subscription account
Click on the Settings tab on the left side of the screen
At the top of this page you will see your shipping address in a box and Edit out to the right
Click Edit, input the new address, and then click save

Can I use a gift card for my subscription?

Unfortunately, the subscription payment method needs to be something that can be charged continuously meaning that a gift card cannot be used to pay for a subscription