Return Policy

RETURNS

If your coffee order arrives and it’s not correct, please email us ASAP at orders@blackwhiteroasters.com with a photo of what you received and your order number so we can replace it with the correct coffee. Unfortunately, due to the nature of some items, perishable goods (like coffee beans) cannot be returned.

If you want to return merchandise, the item must be in the same condition that you received them, unworn and/or unused. To start a return, contact us at orders@blackwhiteroasters.com, within 14 days of purchase, with your order number. To return merchandise that was gifted to you, please include the original purchaser’s name and email address or order number. Shipping charges are not refundable. All mail-in returns for merch have a shipping label fee–unless the item was a gift.

Returns should be sent to the following address:

Black & White Coffee Roasters
c/o RETURNS
6551 Meridien Drive, Suite 113
Raleigh, NC, 27616, United States

Items sent back to us without first requesting a return will not be accepted. Please note that if you live outside of the United States, shipping may take longer than expected.

You can always contact us with any return questions at orders@blackwhiteroasters.com.

DAMAGES, ISSUES, AND CANCELLATIONS

Please inspect your order upon receipt and contact us immediately if the product is defective or damaged, or if you received the wrong item so that we can correct this for you.

We are not liable for orders shipped to the wrong address due to customer error. To prevent such occurrences, please review your shipping information prior to completing your purchase and/or verify the accuracy of your address details in your order confirmation email. Customers have the option to modify shipping addresses at any time within the customer account. Any address corrections made after a purchase is finalized must be completed before the next business day.

If you purchased our coffee or merchandise through a retailer, please check that retailer's return policy. Most retailers honor returns and exchanges.

If there is a concern with the order you received, email us at orders@blackwhiteroasters.com. Please include your order number and a photo of the incorrect and/or damaged product received.

EXCHANGES

As above, products looking to be exchanged must be in the same condition that you received them, unworn and/or unused. To start an exchange, contact us at orders@blackwhiteroasters.com within 14 days of purchase. To exchange merchandise that was gifted to you, please include the original purchaser’s name and email address or order number.

REFUNDS

We will notify you once your return has been received and inspected. If approved, you’ll be refunded to your original payment method within 10-14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your refund, please contact us at orders@blackwhiteroasters.com.

EU CUSTOMERS

In accordance with the regulations set forth by the European Union, you have the right to cancel or return purchases within 14 days for a full refund and without justification. Please note that perishable goods, like coffee beans, are excluded from this right of withdrawal. If the 14-day cooling-off period expires on a non-business day, your deadline is extended till the next business day.